Privacy policy

Who we are

Meshnex B.V. is the controller for the processing described here.

• Meshnex B.V., Rijnzathe 12, 3454 PV De Meern (Utrecht), the Netherlands
• Chamber of Commerce (KvK): 92260209
• info@meshnex.nl
• +31 85 401 0906

When you contact us

You reach us through the contact form, the pilot request form, e-mail, phone or by scheduling a call. We only process what you fill in or tell us: usually your name, company, e-mail address, phone number and your question or the machine you want to connect.

We use those details for one thing: answering your request and, if a project comes out of it, preparing the agreement. The legal basis is the preparation or execution of an agreement with you, or our legitimate interest in responding to your message.

Form submissions are delivered to our mailbox by Formspree, a US form service. Scheduling a call runs on Calendly, which processes what you enter there under its own privacy policy.

Website statistics

We use Google Analytics to see which pages are read and where the site loses visitors. That gives us page views, an approximate location and the type of device, tied to a statistics cookie, not to your name. Google may process this data on servers in the United States; Google is certified under the EU-US Data Privacy Framework. You can block the cookies at any time (see Cookies below).

Hosting and security of the site

The site is served by Cloudflare. Cloudflare briefly logs IP addresses to deliver the site and keep attacks out: a security necessity, based on our legitimate interest. The connection to the site is encrypted (TLS) and only the people who handle your message can reach the mailbox it lands in.

Cookies

The site places no advertising cookies and does not follow you across other websites. What the site does place:

• Statistics cookies from Google Analytics (_ga and _ga_*), which tell pages and visits apart. They expire after two years at most.

You can delete or block cookies in your browser at any time; the site keeps working without them.

Who we share data with

We never sell personal data. We share it only with the services that keep the site and our work running, under a processing agreement where the law requires one:

• Formspree (delivery of form submissions, US)
• Google (website statistics, possibly US)
• Cloudflare (hosting and security, EU and US)
• Calendly (call scheduling, US)
• Our e-mail and IT providers

Where a provider processes data outside the EEA, the transfer relies on the EU-US Data Privacy Framework or the European standard contractual clauses.

Production data from customer projects

When we connect machines and dashboards for a customer, the production data, including the user accounts in it, stays the customer's data: there Meshnex works as a processor, not as controller, and we sign a processing agreement (verwerkersovereenkomst) with every customer whose personal data we touch. This statement covers meshnex.nl; for project data, the agreement with your employer applies.

How long we keep data

• Contact and pilot requests: up to two years after our last contact, so a follow-up question does not start from zero.
• Data that becomes part of a customer file: for the duration of the agreement, and invoices for the seven years Dutch tax law requires.
• Statistics: Google Analytics data expires after fourteen months at most.

Your rights

You can ask us at any time to see, correct, delete or export the personal data we hold about you, to restrict the processing or to object to it. Mail info@meshnex.nl; we respond within a month. We may ask for a detail only you can know, so we never hand your data to someone else.

Not happy with how we handle it? You have the right to file a complaint with the Dutch supervisor, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Changes

When the site or our tooling changes, this statement changes with it. The date at the top tells you which version you are reading.